Privacy Policy

Introduction

This Privacy Policy explains how Tenterfields collects, uses, and protects your personal information when you visit our website, www.tenterfields.com.

By using this website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, such as when you:

  • Contact us through a form
  • Email us directly
  • Request a quote or service
  • Sign up to receive updates
  • Use our website or services

The information we collect may include:

  • Name
  • Email address
  • Phone number
  • Business name
  • Message details
  • Any other information you choose to provide

We may also collect basic technical information automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on the website
  • Referring website

How We Use Your Information

We may use your information to:

  • Respond to enquiries
  • Provide our services
  • Manage customer relationships
  • Improve our website and services
  • Send relevant updates or communications
  • Maintain website security
  • Comply with legal obligations

We will only use your personal information where we have a lawful reason to do so.

Cookies

Our website may use cookies and similar technologies to improve user experience, understand website traffic, and support website functionality.

Some cookies are necessary for the website to work properly. Others, such as analytics or marketing cookies, may require your consent.

You can control or disable cookies through your browser settings or through the cookie banner on our website.

For more information, please see our Cookie Policy.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, such as:

  • Website hosting providers
  • Email service providers
  • Analytics providers
  • Payment processors
  • Professional advisers
  • Legal or regulatory authorities, where required

These third parties are only permitted to use your information where necessary to provide their services or comply with the law.

Data Retention

We only keep your personal information for as long as necessary for the purpose it was collected, including to provide services, respond to enquiries, maintain records, and meet legal or accounting requirements.

When information is no longer needed, we will securely delete or anonymise it.

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights over your personal information, including the right to:

  • Access the information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Object to certain processing
  • Restrict how your information is used
  • Withdraw consent where processing is based on consent
  • Request a copy of your information

To exercise your rights, please contact us using the details below.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office, although we encourage you to contact us first so we can try to resolve your concern.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

We encourage you to review this page regularly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

  • Business name: Tenterfields
  • Email: enquiries@tenterfields.com
  • Phone: 01422 885902
  • Address: Unit W8
    Tenterfields Business Park
    off Burnley Road, Luddendenfoot
    Halifax, HX2 6EQ